Refund Policy

Last Updated: June 18, 2025

Thank you for choosing [Your Trader Group Website Name]. We strive to provide valuable resources and a supportive community for our members. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website, [Your Website URL].

By making a purchase on our Site, you agree to this Refund Policy.

1. General Policy

We offer refunds on certain products and services under the conditions outlined below. Our goal is to ensure satisfaction, but we also need to protect the value and intellectual property of our community and offerings.

2. Eligibility for Refunds

The eligibility for a refund depends on the specific product or service purchased:

2.1 Memberships / Subscriptions

  • Initial Purchase: You may be eligible for a full refund of your initial membership or subscription fee if you request it within [e.g., 7 days / 48 hours] of the purchase date.
  • Conditions for Membership Refunds:
    • This refund policy applies only to the first payment for a new membership.
    • The member must not have extensively used premium features, downloaded a significant amount of exclusive content, or participated in a substantial number of premium-only events/discussions (to be determined at our sole discretion).
    • No refunds will be issued for renewal payments.
  • How to Request: To request a refund for a membership, please contact us at [Your Email Address] within the eligible timeframe, providing your account details and reason for the refund request.

2.2 Digital Products (e.g., eBooks, Guides, Templates, Recorded Webinars)

  • General Policy: Due to the nature of digital products, which can be immediately accessed and consumed, we generally do not offer refunds once a digital product has been downloaded or accessed.
  • Exceptional Circumstances: A refund may be considered only in cases where there is a proven technical fault preventing access to the product that we are unable to resolve. Such issues must be reported to us within [e.g., 24 hours] of purchase.
  • How to Request: If you encounter a technical issue, please contact us at [Your Email Address], providing details of the issue and relevant screenshots if possible.

2.3 Live Events / Workshops (Online or In-Person)

  • Cancellation by Participant:
    • If you cancel your registration [e.g., 14 days or more] before the event date, you may receive a full refund, minus any non-refundable processing fees.
    • If you cancel between [e.g., 7 and 13 days] before the event date, you may receive a 50% refund.
    • No refunds will be issued for cancellations made less than [e.g., 7 days] before the event date, or for no-shows.
  • Cancellation by [Your Trader Group Name]: If we cancel an event for any reason, you will receive a full refund of your registration fee.
  • How to Request: To request a refund for an event, please contact us at [Your Email Address] with your registration details.

2.4 One-on-One Coaching / Consulting Sessions

  • Cancellation by Participant:
    • If you cancel or reschedule [e.g., 24 hours or more] before your scheduled session, no cancellation fee applies.
    • If you cancel or reschedule less than [e.g., 24 hours] before your scheduled session, or if you do not show up for the session, you will be charged for the session in full, and no refund will be provided.
  • How to Request: Please contact your coach directly or email [Your Email Address] to cancel or reschedule.

3. Refund Process

  1. Submit Request: All refund requests must be submitted in writing via email to [Your Email Address]. Please include your full name, email address associated with the purchase, order number (if applicable), and a detailed reason for your refund request.
  2. Review: We will review your request based on the eligibility criteria outlined in this policy. This may take [e.g., 3-5 business days].
  3. Approval/Denial: We will notify you of the approval or rejection of your refund request.
  4. Processing (if approved): If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [e.g., 5-10 business days]. Please note that it may take some time for your bank or credit card company to post the refund.

4. Non-Refundable Items/Situations

  • Any product or service purchased outside of the specified refund eligibility windows.
  • Digital products that have been downloaded or extensively accessed (unless due to a technical fault).
  • Renewals of memberships or subscriptions.
  • Services that have been rendered or substantially used.
  • Disputes arising from a misunderstanding of market risks (see our Terms of Service regarding "No Financial Advice" and "Trading Risks").
  • Refunds for services provided by third parties linked from our site, which are subject to the third party's own refund policy.

5. Abusive Refund Policy Use

We reserve the right to refuse a refund if we determine, in our sole discretion, that the refund policy is being abused (e.g., repeated refund requests, downloading all content then requesting a refund).

6. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will post any changes on this page with a revised "Last Updated" date. We encourage you to review this Refund Policy periodically for any changes. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.